Returns & Exchanges

At Dolk BJD, we strive for perfection in every doll and accessory; however, if you are not entirely satisfied, you may return eligible items within 14 days of receipt. Please ensure all items remain in their original, unopened packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Request Authorization

  Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the doll or accessory in its original manufacturer box, ensuring all certificates of authenticity and parts are included.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our distribution center.

• 4.
  Quality Inspection

  Once received, our specialists will inspect the item for damage before processing your refund or shipping your replacement within 5-7 business days.