Frequently Asked Questions

Everything you need to know about your favorite Ball Jointed Dolls and accessories.

What is the typical lead time for a pre-order BJD?

Since most dolls are handcrafted by artists, production usually takes between 4 to 6 months. Please check the specific product page for estimated shipping dates.

Do you offer international shipping?

Yes, we ship our dolls and fashion accessories worldwide. Shipping costs and delivery times vary based on your location and the weight of the package.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible layaway plans for high-value collector items.

Are the dolls shipped fully assembled?

Most dolls are shipped fully assembled with an official certificate of authenticity. However, some 'Basic' sets may require you to apply the face-up or assemble specific parts.

What is your return policy for limited edition items?

Due to the custom nature of Ball Jointed Dolls, we generally do not accept returns unless the item arrives damaged or is defective. Please contact support within 7 days of delivery.

How can I ensure I am buying a genuine product?

Dolk BJD only partners with official manufacturers and artists. Every doll comes with a manufacturer's warranty card and original packaging to guarantee authenticity.